Shipping policy

Shipping Policy

Production

Every Start Story Helper book is personalized and produced specifically for its recipient.

Production times may vary depending on the product, personalization, order volume, and production location. Current estimated production times are displayed on the relevant product page or during the ordering process where applicable.

Local Production

Whenever possible, we print your book locally in the USA, UK, Canada, Australia, New Zealand, Germany, and other countries - helping reduce production and delivery times.

The actual production location may vary depending on the product, destination, production capacity, and availability.

Estimated Delivery

Delivery times are estimates and begin after production is completed.

Actual delivery times may vary depending on the destination, shipping service, carrier, customs processing, seasonal demand, weather, and other circumstances outside our reasonable control.

An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as quickly as possible if you notice an error in your shipping information.

Because personalized orders may enter production or shipping quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Tracking

Where tracking is available for your shipping method, tracking information will be provided after your order has shipped.

Tracking availability may vary depending on the destination and carrier.

International Orders

We ship to customers in multiple countries.

International orders may be produced locally or in another available production location.

Depending on the destination, customs duties, import taxes, or other local charges may apply. Any such charges will be handled according to the requirements applicable to the order and destination.

Delays

Carrier delays, customs processing, severe weather, peak holiday periods, and other events outside our reasonable control may affect delivery.

If your order appears to be significantly delayed, please contact us at hello@startstoryhelper.com and we will help investigate.

Damaged or Incorrect Orders

If your book arrives damaged, defective, incorrect, or with a production error, please contact us at hello@startstoryhelper.com with your order number and photographs showing the issue.

Please see our Return and Refund Policy for information about returns, replacements, and refunds.

Contact

START STORY HELPER INC
Email: hello@startstoryhelper.com