Terms and Conditions

Last updated: August 13, 2026

Welcome to Start Story Helper.

These Terms and Conditions govern your use of the Start Story Helper website and your purchase of personalized books and other products from us.

Start Story Helper is operated by:

START STORY HELPER INC
78 McCullough Dr
New Castle, DE 19726
United States

For questions regarding these Terms, your order, or our products, please contact:

hello@startstoryhelper.com

By accessing our website, creating an account, personalizing a product, or placing an order, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

1. About Start Story Helper

Start Story Helper creates personalized children's books and related products.

Our books may allow customers to personalize details including a child's name, appearance, dedication, pet, family members and other story-specific elements.

Selected books may also allow personalization based on a photograph.

Available personalization options vary by product and are displayed on the applicable product page.

2. Definitions

For purposes of these Terms:

"Start Story Helper," "we," "us," and "our" mean START STORY HELPER INC.

"Customer," "you," and "your" mean the individual placing an order or using our website.

"Website" means the Start Story Helper online store and associated services.

"Product" means any book or other product offered for sale by Start Story Helper.

"Personalized Product" means a Product created or modified according to information, selections, photographs, text or other personalization provided by the Customer.

"Order" means a request submitted through our Website to purchase one or more Products.

"Order Confirmation" means our confirmation that an Order has been received or accepted.

Using Our Website

3. Website Use

You may use our Website only for lawful purposes and in accordance with these Terms.

You must not:

• use the Website for fraudulent or unlawful purposes;
• interfere with the security or operation of the Website;
• attempt to gain unauthorized access to our systems or accounts;
• introduce malicious software or harmful code;
• misuse our personalization tools;
• reproduce or commercially exploit Website content without authorization; or
• use our services in a manner that infringes the rights of another person.

We reserve the right to restrict or terminate access to our Website where reasonably necessary to protect Start Story Helper, our customers, our partners or third parties.

4. Customer Accounts

You may have the option to create a customer account.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

Please provide accurate and current information and notify us if you believe your account has been accessed without authorization.

Creating an account may allow you to access features such as order information and other customer services.

Personalized Content

5. Information You Provide for Personalization

You are responsible for carefully reviewing all information submitted for your personalized Product.

This may include:

• names and spelling;
• character selections;
• appearance;
• photographs;
• dedication messages;
• pet details;
• family details;
• delivery information; and
• any other personalization submitted with your Order.

Please review your personalization carefully before completing your purchase.

6. Photographs and Other Customer Content

Certain Products may allow you to upload photographs, text or other content for personalization.

By providing such content, you confirm that:

1. you have the necessary rights or authorization to provide and use it;
2. where the content relates to a child, you are authorized to provide that information for creation of the personalized Product;
3. the content does not unlawfully infringe another person's intellectual property, privacy or other rights; and
4. the content does not violate applicable law.

You grant Start Story Helper and the service providers involved in creating and fulfilling your Product permission to process, reproduce, modify and otherwise use the submitted content solely as reasonably necessary to create, manufacture, fulfill and support your Order.

Our handling of personal information and photographs is further described in our Privacy Policy.

7. Unacceptable Content

We reserve the right to refuse personalization or cancel an Order containing content that we reasonably believe is:

• unlawful;
• threatening or abusive;
• hateful or discriminatory;
• sexually explicit or exploitative;
• defamatory;
• fraudulent;
• infringing on another person's rights; or
• otherwise inappropriate for our products or services.

Where appropriate, we may contact you to request alternative personalization.

Orders

8. Placing an Order

To place an Order, follow the personalization and checkout process provided on our Website.

Before submitting your Order, you are responsible for reviewing:

• the selected Product;
• personalization;
• quantity;
• book format;
• language;
• shipping address;
• billing information; and
• total Price.

Submitting an Order does not require us to accept it.

We reserve the right to reject or cancel an Order where reasonably necessary, including because of product availability, technical errors, payment problems, prohibited personalization, suspected fraud or other legitimate reasons.

If we cancel an Order after payment has been collected and no Product is supplied, the applicable amount will be refunded.

9. Order Confirmation

After placing your Order, you should receive an Order Confirmation.

Please review it carefully.

If you notice an error, contact us as soon as possible at hello@startstoryhelper.com.

Because personalized Products may enter production quickly, we cannot guarantee that changes will remain possible.

10. Changes to Personalization

If you discover a mistake or would like to change your personalization after placing an Order, contact us as soon as possible.

There is no fixed editing window because production times vary.

If production has not progressed too far, we will do our best to make the requested change.

Once your Product has progressed through production, certain changes may no longer be possible.

11. Changing Your Delivery Address

Delivery addresses can generally be changed until an Order has been shipped.

Contact us as quickly as possible with your Order information and the correct address.

Once an Order has shipped, we cannot guarantee that the destination can be changed.

You are responsible for providing a complete and accurate delivery address.

Additional shipping costs may apply where a requested address change changes the destination country or shipping service.

12. Ordering Multiple Copies

You may order multiple identical copies of the same personalized book without recreating the personalization for every copy.

Simply select the desired quantity where this option is available.

Books personalized differently for different recipients must be configured according to the personalization options provided on the Website.

Pricing and Payment

13. Prices

Product prices are displayed on our Website.

Prices may vary according to factors including:

• Product;
• book format;
• personalization options;
• destination;
• applicable taxes; and
• promotions or discounts.

We may change prices at any time before an Order is placed.

The Price applicable to your Order will be displayed during checkout before payment is completed.

14. Pricing Errors

Although we make reasonable efforts to ensure that prices are accurate, errors may occasionally occur.

If we discover a significant pricing error before fulfilling an Order, we may contact you to provide an opportunity to purchase the Product at the correct Price or cancel the affected Order and issue the appropriate refund.

15. Payment

Payment is required when you place your Order.

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

Your use of a third-party payment service may also be subject to that provider's terms and policies.

16. Taxes and VAT

Applicable taxes are calculated according to the destination and other relevant circumstances.

Where VAT is required, we collect and remit applicable VAT as part of the purchase process.

Because we produce and fulfill Products through different production locations around the world, applicable tax treatment may vary according to the destination.

We aim to collect applicable VAT correctly during the purchasing process so customers are not charged the same VAT again upon receipt.

Other customs charges or import requirements, where applicable, may depend on local law and the destination country.

Discounts and Promotions

17. Discount Codes

Promotional and discount codes may be subject to:

• expiration dates;
• eligible Products;
• minimum purchase amounts;
• geographic restrictions; and
• other promotion-specific conditions.

Unless expressly stated otherwise, only one discount code may be used per Order.

Discount codes have no cash value and cannot be exchanged for cash.

18. Forgotten Discount Codes

If you forget to enter a valid discount code when placing an Order, contact us before the Order has been shipped.

We may review the Order and apply the applicable discount where the code was valid for that purchase.

A discount code generated or awarded as a result of the Order itself is intended for a future purchase and cannot be applied retroactively to the Order that generated it.

Production

19. Production Times

Every personalized Product is made to order.

Typical production times are:

Softcover books: approximately 2-4 days

Hardcover books: approximately 2-6 days

These timeframes are estimates rather than guaranteed deadlines.

Production may take longer during busy periods, major holidays, technical interruptions, unusual demand or circumstances outside our reasonable control.

20. Rush Orders

In some circumstances, we may be able to accelerate production.

Rush availability depends on the Product, production facility, destination and current workload.

If you need a Product by a particular date, contact us as early as possible.

Acceptance of a rush request does not constitute a guaranteed delivery date unless we expressly agree otherwise in writing.

Shipping and Delivery

21. Shipping

We currently deliver Products to customers in more than 60 countries.

Shipping availability, methods, prices and estimated delivery times depend on the destination.

The applicable shipping information will be shown during checkout.

22. Production Locations

Our Products may be manufactured and fulfilled through production facilities in several countries and regions, including:

• United States;
• Canada;
• Germany;
• United Kingdom;
• Australia; and
• New Zealand.

The production location selected for an Order may depend on Product type, format, destination, capacity and other operational considerations.

23. Estimated Delivery Times

For many of our primary destinations, including the United States, Canada, United Kingdom, Australia and New Zealand, shipping typically takes approximately 3-7 days after production.

Production and shipping are separate stages.

All delivery dates and timeframes displayed on our Website or provided by us are estimates unless expressly stated otherwise.

24. Delivery Delays

We make reasonable efforts to produce and deliver Orders within the estimated timeframe.

However, delays may occur due to circumstances such as:

• carrier delays;
• weather;
• customs processing;
• holiday demand;
• production delays;
• incorrect addresses;
• transportation disruptions;
• government action; or
• other circumstances outside our reasonable control.

If your estimated delivery date has passed and your Product has not arrived, please contact us the following day so we can investigate.

25. Tracking

Almost all of our shipments include tracking.

Tracking availability may vary depending on the destination and shipping service.

In rare cases, tracking may be limited or unavailable.

Tracking information may take time to update after a shipping label is created or while a package is transferred between carriers or facilities.

26. Incorrect Addresses and Failed Delivery

You are responsible for providing an accurate and complete shipping address.

If an Order cannot be delivered because the address provided was incorrect or incomplete, additional shipping or reproduction costs may apply.

Please contact us as soon as you notice an address error.

27. Multiple Shipping Addresses

You may have a personalized book delivered to any supported destination by entering the appropriate delivery address during checkout.

Shipping charges are based on the actual destination.

If you want different Products delivered to different addresses, separate shipping information and charges may be required for each destination according to the checkout options available.

Gifts

28. Sending a Book as a Gift

You may send a Start Story Helper Product directly to another recipient.

Enter the recipient's address as the shipping address during checkout.

We do not include a receipt displaying the purchase Price inside the package.

29. Gift Wrapping

We currently do not offer a separate gift-wrapping service.

However, our Products and packaging are designed to be suitable for gifting.

Returns, Refunds and Cancellations

30. Personalized Products

Our Products are individually personalized and made to order.

We offer a 30-day return policy. If you change your mind, you can return your Product within 30 days of receiving it for a refund.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

31. Cancelling an Order

If you wish to cancel your Order, contact us immediately.

Cancellation may be possible if production has not progressed too far.

Because personalized Products can enter production quickly, we cannot guarantee cancellation after an Order has been placed.

If production has already progressed to a stage where cancellation is no longer reasonably possible, the Order may remain payable.

32. Customer Personalization Errors

You are responsible for reviewing names, dedications, appearance selections and other personalization before completing your Order.

If you discover an error after ordering, contact us immediately.

If production has not progressed too far, we will do our best to correct it.

Once a Product has been produced or shipped, we may not be able to replace or refund a Product where the Product accurately reflects the information submitted by the Customer.

33. Damaged or Defective Products

If your Product arrives damaged or contains a printing or manufacturing defect, please contact us and provide:

• your Order number;
• a description of the issue; and
• clear photographs showing the problem.

We will review the issue and, where appropriate, provide a replacement, refund or other reasonable solution.

34. Incorrect Products or Personalization Errors Made by Us

If the Product you receive does not match the personalization correctly submitted with your Order, or if you receive the wrong Product, contact us with your Order number and photographs showing the issue.

We will review your original Order information and provide an appropriate solution where the error occurred during our production or fulfillment process.

35. Refunds

Where a refund is approved, it will generally be returned to the original payment method unless otherwise required or agreed.

Processing times after a refund is issued may depend on your bank or payment provider.

Shipping costs may or may not be refundable depending on the circumstances and applicable law.

Intellectual Property

36. Our Intellectual Property

The Website and its content, including:

• book concepts;
• stories;
• text;
• rhymes;
• illustrations;
• characters;
• artwork;
• designs;
• graphics;
• photographs;
• logos;
• trademarks;
• Product designs;
• software; and
• other creative materials

are owned by or licensed to START STORY HELPER INC and are protected by applicable intellectual property laws.

You may use our Website and Products for personal, non-commercial purposes.

Unless we expressly authorize it, you may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or create derivative works from our intellectual property.

37. Personalized Products Do Not Transfer Intellectual Property Rights

Purchasing a personalized Product gives you ownership of the physical Product you purchased.

It does not transfer copyright, trademark or other intellectual property rights in the underlying story, illustrations, characters, designs or other Start Story Helper materials.

Website Availability and Product Representation

38. Product Images and Colors

We make reasonable efforts to display our Products accurately.

However, colors may appear differently depending on your screen, device and display settings.

Minor variations may also occur during printing and manufacturing.

Such reasonable variations do not necessarily constitute a Product defect.

39. Website Availability

We aim to keep our Website available and functioning properly but cannot guarantee uninterrupted or error-free access.

We may modify, suspend or discontinue Website features, Products or services where reasonably necessary.

Products may also become unavailable without prior notice.

Liability

40. Limitation of Liability

To the fullest extent permitted by applicable law, START STORY HELPER INC will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Website or purchase of our Products.

Where permitted by applicable law, our total liability relating to a particular Order will not exceed the amount paid for the Product giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited.

Nothing in these Terms excludes rights or remedies that applicable consumer law does not permit us to exclude.

41. Events Outside Our Control

We will not be responsible for delay or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, strikes, transportation interruptions, carrier failures, government actions, war, civil disturbances, epidemics, infrastructure failures, production facility disruptions or other events outside our reasonable control.

We will make reasonable efforts to minimize the impact of such events where possible.

Privacy

42. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

This includes information provided for personalized Products, customer accounts, Orders, photographs, marketing preferences and Website usage.

Please review the Privacy Policy for more information about how we collect, process, disclose and protect personal information.

Changes and Termination

43. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our Products, Website, business practices or legal obligations.

The updated Terms will be published with a revised "Last updated" date.

The Terms applicable to a Product purchase will generally be those in effect when the Order is placed, subject to mandatory legal requirements.

44. Suspension or Termination

We may suspend or terminate access to our Website or certain services where reasonably necessary, including in cases of fraud, abuse, unlawful activity, violation of these Terms or threats to the security of our Website or users.

General Provisions

45. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

46. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

47. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and Start Story Helper concerning your use of our Website and purchase of Products, subject to any mandatory rights provided by applicable law.

Governing Law

48. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising from or relating to them will be governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Nothing in this section deprives consumers of any mandatory rights or protections that apply under the laws of their place of residence.

Where applicable law permits the parties to agree on jurisdiction, disputes relating to these Terms will be subject to the appropriate courts located in Delaware, United States.

Contact Us

49. Contact Information

If you have questions about these Terms and Conditions, your Order or a Start Story Helper Product, please contact:

START STORY HELPER INC
78 McCullough Dr
New Castle, DE 19726
United States

Email: hello@startstoryhelper.com