Privacy Policy
Last updated: September 22, 2026
START STORY HELPER INC ("Start Story Helper," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or otherwise use our services.
Information We Collect
When you use our website or purchase a personalized product, we may collect information including:
- Your name
- Billing and shipping address
- Email address and contact information
- Order and transaction information
- Personalization details you provide for your book
- Names, photographs, dedication messages, character selections, and other content you choose to submit
- Information about how you interact with our website
- Device, browser, IP address, and similar technical information
- Communications you send to us
Payment information is processed through our payment providers. We do not need to directly store complete payment card information in order to process your purchase.
How We Use Your Information
We may use your information to:
- Create and personalize your books
- Process and fulfill orders
- Arrange printing and delivery
- Communicate with you about your order
- Provide customer support
- Process returns, replacements, and refunds
- Maintain and improve our website and services
- Prevent fraud and protect our business and customers
- Comply with legal and regulatory requirements
- Send marketing communications where permitted and where you have provided any consent required by applicable law
Personalized Content
Because our products are personalized, you may choose to provide information such as a child's name, photograph, dedication, character selection, or other personal content.
We use this information for the purpose of creating, producing, and fulfilling the personalized product you ordered and for related customer service.
Please only provide personal information and photographs that you have the right and authority to provide to us.
Sharing Information
We may share personal information with service providers when necessary to operate our business and fulfill your order, including providers involved in:
- Website hosting and e-commerce
- Payment processing
- Printing and production
- Order fulfillment
- Shipping and delivery
- Analytics
- Customer support
- Marketing and communications
We only share information as reasonably necessary for these purposes or where otherwise permitted or required by law.
Shopify
Our online store is hosted through Shopify. Shopify processes certain personal information in connection with your use of our store and checkout.
You can learn more about how Shopify handles personal information through Shopify's own privacy documentation.
International Processing
Because we sell and fulfill orders internationally, your personal information may be processed in countries other than the country where you live.
Where required, appropriate safeguards are used for international transfers of personal information.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
Your Rights
Depending on where you live, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction, or portability of certain personal information, and to object to or withdraw consent from certain processing.
These rights may be subject to exceptions under applicable law.
To make a privacy request, contact us at hello@startstoryhelper.com.
Cookies
Our website and the services that support it may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, and support marketing and advertising where permitted.
Your available choices may depend on your browser settings and the privacy laws applicable where you live.
Children's Privacy
Our books are designed for children, but purchases and use of our online store are intended to be completed by adults.
Personalization information relating to a child should be submitted only by a parent, legal guardian, or another person who has appropriate authority to provide that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations.
The updated version will be posted on this website with a revised "Last updated" date.
Contact
START STORY HELPER INC
78 McCullough Dr
New Castle, DE 19726
United States
Email: hello@startstoryhelper.com